Visiting a foodbank

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.

LOCAL CITIZENS ADVICE BUREAU

Once a fortnight the foodbank is visited by a member of the Citizen’s Advice Bureau, who has been trained to provide specialist advice to those individuals experiencing financial difficulty. They can help with budgeting, debt management, benefit claims and many other financial problems. Thanks to a collaboration between the Citizen’s Advice Bureau and Trussell Trust, this confidential service is completely free for anyone living in the Cheddar Valley area. If you would like to speak to the local Citizens Advice Bureau, you can contact them directly, or  alternatively contact the foodbank and we will put you in touch.

 

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